Note: Alternatively, you can rename the file(s) instead of deleting them. Delete the file(s) that ends in Autodiscover.xml. Enter %LocalAppData% in the Windows search bar and navigate to Microsoft > Outlook.ĥ. Select any record(s) associated with your Exchange mailbox.Ĥ. Navigate to your Windows Control Panel > Credential Manager > Windows CredentialsĢ. Method 2: Update the mailbox in Credential Manager and re-build the Autodiscover.xml fileġ. Open Outlook and enter your email address and password when prompted. Entry the number 1 in the Value data box, and select OK.ġ0. Name the entry: ExcludeExplicitO365EndPointĦ. Right-click on your new entry and select MODIFY.ħ. In the registry, navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscoverĤ. Right-click anywhere in the right-hand column and choose NEW and then DWORD (32-bit) Value.ĥ. ( HIGHLY RECOMMENDED BUT OPTIONAL) Backup your registry. type regedit in either the Run box or in the Search boxĢ. We strongly recommend that you perform a backup of your registry before making any changes. Note : Incorrectly performed Registry edits can cause Windows to crash. Messages you send from your mailbox appear to recipients to be from an mailbox.īelow are three ways to work around the error.You are prompted for the credentials of another mailbox.You get an error telling you that 'The name could not be matched to a name in the address list'.You get an error telling you that your mailbox has been temporarily moved on Microsoft Exchange Server.Outlook repeatedly prompts you for your mailbox password and you have confirmed that your password is correct.You may be affected if you are using Outlook 2016 and are experiencing any of the following symptoms: How toĪn issue has been identified with recent builds of Outlook 2016 (version 1809, builds 10827 and higher). You must have an Exchange mailbox with Sherweb. This guide will explain how to fix the credential prompt error for Outlook for Office 365 Prerequisite How to fix the Outlook 2016 credentials prompt error Synopsis Modified on: Thu, 17 Nov, 2022 at 2:56 PM Solution home Microsoft Hosted Exchange | SharePoint | Skype for Business | Lync General How to fix the Outlook 2016 credentials prompt error
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